RETURNS & EXCHANGES
We want every FREQNCY experience to feel aligned. If something doesn’t resonate, here’s how we hold returns - with care.

UNUSED PRODUCTS
We accept returns on unused FREQNCY products within 14 days of delivery. To initiate a return, please reach out to us at hello@myfreqncy.com, and we’ll guide you through the next steps.

THIRD-PARTY PURCHASES
If you purchased FREQNCY through a third-party retailer, returns must be processed directly through the store of purchase. If you experience any issues, feel free to loop us in at hello@myfreqncy.com - we’re always here to help.

OPENED PRODUCTS
If you’ve opened a product and it’s not quite your match, we invite you to keep things sustainable. Gift it to someone who may love it. Let us know once you’ve done so, and we’ll happily offer you a discount on your next FREQNCY purchase as a thank-you for keeping the energy flowing forward.

DAMAGED OR DEFECTIVE ITEMS
If your order arrives with a defective pump or container, please contact us right away at hello@myfreqncy.com, and we’ll make it right.

NON-REFUNDABLE ITEMS
Please note that gift cards and shipping costs are non-refundable.

SHIPPING POLICY
We ship with intention and care.
    •    Orders are typically processed within 2–5 business days (excluding weekends and holidays).
    •    Once your order has shipped, you’ll receive a confirmation email with tracking details.
    •    Shipping times may vary depending on your location and carrier delays beyond our control.
    •    FREQNCY is not responsible for packages marked as delivered but not received - please ensure your shipping address is accurate at checkout.

If you have any shipping questions or need support, reach out to us at hello@myfreqncy.com - we’ve got you.